• 200 Cricklewood Broadway, Cricklewood, London, NW2 3DU, UK
  • 02084 524484


  • 78 Weedon Road, Northampton, NN5 5BG, UK
  • 01604 589790


  • 3 Battery Green Rd, Lowestoft, NR32 1DE, UK
  • 01502 573216


  • The Old Cinema, Baxter Gate, Loughborough LE11 1TG, UK
  • 01509 216022


  • 17 Esplanade, Redcar TS10 3AE, UK
  • Telephone: 01642 481363

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Complaints Policy

We’re sorry to hear that you’ve had a poor experience with us. We pride ourselves in providing the best in-venue gaming experience. However, we are sorry if we did not get it right for you this time.

If you would like to make a complaint:

  • Inform the Duty Manager who will log your complaint and respond within 7 working days. A leaflet is available in venue to outline the process.
  • If you would like to log directly with head office then please put your complaint in writing via email to or call 01908351200.

If after our internal complaints process you are still not happy with our resolution we will pass the complaint over to an independent third party alternative dispute resolution provider called IBAS (Independent Betting Adjudication Service).