• 200 Cricklewood Broadway, Cricklewood, London, NW2 3DU, UK
  • 0208 4524484


  • The Old Cinema, Baxter Gate, Loughborough LE11 1TG, UK
  • 0150 9216022


  • 3 Battery Green Rd, Lowestoft, NR32 1DE, UK
  • 0150 2573216


  • 78 Weedon Road, Northampton, NN5 5BG, UK
  • 0160 4589790


  • 17 Esplanade, Redcar TS10 3AE, UK
  • Telephone: 0164 2481363

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We will get back in-touch with you as soon as we read your message.

Complaints Policy

We’re sorry to hear that you’ve had a poor experience with us. We pride ourselves in providing the best in-venue gaming experience. However, we are sorry if we did not get it right for you this time.

If you would like to make a complaint:

  • Inform the Duty Manager who will log your complaint and respond within 7 working days. A leaflet is available in venue to outline the process.
  • If you would like to log directly with head office then please put your complaint in writing via email to or call 01908351200.

If after our internal complaints process you are still not happy with our resolution we will pass the complaint over to an independent third party alternative dispute resolution provider called IBAS (Independent Betting Adjudication Service).

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