We maintain a strong commitment to provide you with a responsible in venue gambling environment. Although gambling and gaming should be enjoyed as a recreational activity, it can nevertheless also cause a problem for a minority of players. We aim to prevent problem gambling and underage access to our venues while simultaneously providing a friendly and entertaining gambling experience for our players. As a responsible gambling operator, the well-being of our players is of utmost importance.
Over 18s Only
All of our venues operate a “Think 25” policy, whereby photographic ID is required to gain entry to over 18 areas.
With an independent test pass rate at over 94% for the past 3 years our venues surpass the hospitality industry standard.
Staying In Control is a key part of our messaging in venue. Leaflets can be found in the venue and in private areas like the toilets.
The Golden Rules of playing Fruit Machines or Bingo are:
- Playing in our venues is buying fun, not investing money
- Only play with money you can afford to lose
- Set limits on how much you will spend
- Playing within your means can be fun and exciting
- Spending outside your means can create problems for yourself and others
Our venues are also a part of the PlayRight app scheme whereby you can download an app to:
- Set the days you want to play only
- Set the times of play or amount of time you want to be in the venue
See our teams in venue for more information or download from the Apple or Google stores.
If you show signs of or feel the need to take a break our teams are on hand to help. Taking a short break can help, but you may need to consider our Self-Exclusion scheme.
During the self-exclusion period, you will not have access to gambling on our premises or premises in the area or nationally (Bingo Licensed premises). We will also stop sending you any marketing materials. The minimum period for self-exclusion is of 6 months and can be set to last up to one year. At the end of the self-exclusion period you will need to complete a re-instatement form to be able to return and play. Our teams will talk you through the process.
BeGambleAware offers players advice on how to stay in control of their gambling and how to recognise a problem. Players who may be facing difficulty with their gambling can also call the GamCare helpline on 0808 8020 133. GamCare is the national centre for information, advice and practical help regarding the social impact of gambling. GamCare also provides a simple self-assessment online questionnaire for players concerned about their gambling.